Refund policy

Return & Refund Policy

At Cognitive, we strive to ensure that every customer receives products in perfect condition. Due to the nature of our products, which include multiple small components, we have specific return and refund guidelines to maintain product integrity and fairness.

1. Eligibility for Returns

You may request a return under the following conditions:

The item is unused and in its original condition
The product is returned within 7 days of delivery
All original packaging, manuals, and accessories are included

2. Opened Box Policy

Because our products contain small parts:

Returns are NOT accepted for opened boxes where internal packets or components have been opened, used, or tampered with
Returns MAY be accepted if:
- The outer box is opened, but all inner packets remain sealed and untouched
- The product is complete and in resalable condition

We reserve the right to inspect returned items before approving any refund.

3. Damaged or Defective Items

If you receive a product that is:

Damaged
Defective
Missing parts

Please contact us within 48 hours of delivery with clear photos/videos. We will offer:

Replacement (preferred), or
Full/partial refund (if replacement is not possible)

4. Non-Returnable Items

We do not accept returns for:

Used or partially used products
Items with missing components
Products damaged due to misuse
Clearance or sale items (if applicable)

5. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection
Approved refunds will be processed within 5–7 business days
Refunds will be issued via the original payment method or bank transfer (for COD orders)