Shipping policy

Shipping Policy

At Cognitive, we aim to deliver your orders in a timely and reliable manner across Pakistan.

1. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day

2. Delivery Time

  • Standard delivery time is 4 to 7 business days
  • Delivery timelines may vary depending on your location and courier service availability

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout
  • We may offer free shipping promotions from time to time

4. Order Tracking

  • Courier tracking is currently not available to the customers. But our support team can guide you about the tracking status.

5. Delays

While we strive to meet delivery timelines, delays may occur due to:

  • Weather conditions
  • Courier service disruptions
  • High order volume

We appreciate your patience in such cases.

6. Incorrect Address

  • Please ensure your shipping address and contact details are accurate
  • We are not responsible for delays or failed deliveries due to incorrect information

7. Failed Delivery / Reattempts

  • If delivery fails due to customer unavailability, the courier may attempt re-delivery
  • Repeated failed attempts may result in order cancellation

8. Contact Us

For any shipping-related queries, please contact: